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Sorry if this is slightly off topic, but I'm writing this to save you all the trouble that I've went through.
I ordered the book "Kayakcraft" from amazon.com. I've never had any problems with them so I put in the order. A few days later the book didn't come (Amazon and I are both in Seattle so it doesn't take long). I looked at it again and it said that it normally takes 2-3 weeks to ship. I didn't want to wait that long so I canceled the order and ordered it through bn.com (barnes and noble). BIG MISTAKE!!!
On December 3, 1999 I put the order through bn.com. About 3 days later I received a book from bn.com. Yipee!!! (NOT) It was a book on building clocks (Stupid Dolts), the order form included in the box did say "Kayakcraft". They had a form in the box that was supposed to be a simple way to return the book. I checked the box on the form that said it was the wrong book. I also checked the box that said I wanted them to send me the right book, not that I wanted a return.
I thought about the postage it was going to cost to send the book back, so I e-mailed them to find out how I was going to get my postage back for their mistake. They said that I would be reimbursed when they got the book.
I periodically would check the status of my order and it would always say that it was complete. I sent message after message asking where it was with no reply.
Today (12-27-99) I finally got 2 replies. The first said that returns can take a month to process (what's the deal with that?) and that next time I should e-mail them and they will send me a special sticker that will provide the postage back (like I didn't e-mail them). The second reply stated that they received my book and they credited me the amount of the book. Stupid dolts again, I asked for the right book, not a return.
So where am I now? I'm right where I started, no book, out almost 4 weeks total waiting, and out $3.91 for postage. Stupid Barnes and Noble!
This is an archived message from The Kayak Building Bulletin Board.
Guillemot Kayak - High
Performance Wooden Sea Kayak Designs
