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> Sorry if this is slightly off topic, but I'm writing this to save you all
> the trouble that I've went through.
> I ordered the book "Kayakcraft" from amazon.com. I've never had
> any problems with them so I put in the order. A few days later the book
> didn't come (Amazon and I are both in Seattle so it doesn't take long). I
> looked at it again and it said that it normally takes 2-3 weeks to ship. I
> didn't want to wait that long so I canceled the order and ordered it
> through bn.com (barnes and noble). BIG MISTAKE!!!
> On December 3, 1999 I put the order through bn.com. About 3 days later I
> received a book from bn.com. Yipee!!! (NOT) It was a book on building
> clocks (Stupid Dolts), the order form included in the box did say
> "Kayakcraft". They had a form in the box that was supposed to be
> a simple way to return the book. I checked the box on the form that said
> it was the wrong book. I also checked the box that said I wanted them to
> send me the right book, not that I wanted a return.
> I thought about the postage it was going to cost to send the book back, so
> I e-mailed them to find out how I was going to get my postage back for
> their mistake. They said that I would be reimbursed when they got the
> book.
> I periodically would check the status of my order and it would always say
> that it was complete. I sent message after message asking where it was
> with no reply.
> Today (12-27-99) I finally got 2 replies. The first said that returns can
> take a month to process (what's the deal with that?) and that next time I
> should e-mail them and they will send me a special sticker that will
> provide the postage back (like I didn't e-mail them). The second reply
> stated that they received my book and they credited me the amount of the
> book. Stupid dolts again, I asked for the right book, not a return.
> So where am I now? I'm right where I started, no book, out almost 4 weeks
> total waiting, and out $3.91 for postage. Stupid Barnes and Noble!
Not much sympathy in this crowd eh Dale? I had a similar experience with Sears Roebuck and co. once. With their credit department here in Fresno. I had a little time, so I went to the library and got out the Std. and Prs. and found out who the president of the co. was and the address. I wrote him a letter, and simply explained the situation and told him Good-Bye, as a paying customer, and within 5 days I had a letter of appology, hand written, and signed by the man himself. It came with a new credit card, preferred costmer, and when I went back to Sears, there were two new employees where I had had the problem. The lesson here is, don't deal with the working slobs, when there's a problem, go to the man/lady at the top. :) Don't think that this will get you your book 4 weeks ago, but, it may start a solution to the problem in the future. You may be able to find the address ( email ) on their web site, and just address it to the boss. For what it's worth. :)
Rehd
This is an archived message from The Kayak Building Bulletin Board.
Guillemot Kayak - High
Performance Wooden Sea Kayak Designs
